Frequently Asked Questions
What is Neurofunction Rehab?
Neurofunction Rehab is a multidisciplinary rehabilitation clinic in Cloverdale specializing
in neurological, musculoskeletal, and functional recovery. Our team includes
physiotherapists, occupational therapists, kinesiologists, and counsellors helping
clients regain mobility, independence, and quality of life.
What conditions do you treat?
We treat a wide range of conditions, including:
Stroke and brain injury (TBI)
Concussion and post-concussion syndrome
Spinal cord injuries and neuropathies
Sports injuries
Chronic pain, including back and neck pain
Musculoskeletal injuries
Post-operative rehabilitation
Balance and coordination disorders
Work-related and motor vehicle injuries
Pelvic floor dysfunction
Do I need a doctor’s referral?
No referral is required to book an appointment.
What does neurological physiotherapy involve?
Our physiotherapists use evidence-based neuroplasticity techniques to retrain
movement, balance, and coordination after neurological injuries such as stroke or TBI.
Do you offer manual therapy or exercise-based rehab?
Yes, our physiotherapists combine hands-on manual therapy, corrective exercises,
balance training, and technology-assisted interventions for optimal recovery.
How long is a physiotherapy session?
Initial assessments are typically 45–60 minutes, and follow-up sessions are 30–45
minutes, depending on your condition and goals.
What does an occupational therapist do?
Occupational Therapists (OTs) help you regain independence in daily activities—such
as self-care, home tasks, driving, and work—after injury or illness. We also provide
cognitive and functional assessments.
Do you provide cognitive or return-to-work assessments?
Yes. Our OTs provide comprehensive cognitive assessments, including baseline
assessments for sports, functional capacity evaluations, and graded return-to-work
programs.
Can OT help with home or equipment needs?
Absolutely. We perform home safety assessments and can recommend and assist with adaptive equipment, mobility aids, and ergonomic modifications.
What is active rehab?
Active rehab is a goal-oriented exercise program supervised by a registered
kinesiologist to restore strength, flexibility, and endurance after an injury—especially
following a car accident or workplace injury.
Is active rehab covered by ICBC?
Yes. ICBC covers active rehab sessions when recommended by your physician or
healthcare provider.
I’ve been in a car accident. How do I start treatment?
Contact us with your ICBC claim number. You are automatically pre-approved for:
25 physiotherapy sessions
12 kinesiology sessions
within the first 12 weeks after your accident.No doctor’s referral is needed to start.
What if my accident was more than 12 weeks ago?
We can still help! Your therapist can submit a treatment extension request to ICBC
based on your recovery needs.
Do you accept WorkSafeBC clients?
Yes. We provide rehabilitation services for clients recovering from workplace injuries,
including musculoskeletal and neurological conditions.
How do I start if I have a workplace injury?
You can book an appointment by providing your WorkSafeBC claim number. We’ll
handle all the paperwork and direct billing.
Do you direct bill to insurance?
Yes. We can direct bill most extended health insurance providers, including Blue
Cross, Canada Life, Manulife, Sun Life, and others.
What if I don’t have coverage?
You can pay privately. We provide receipts you can submit for reimbursement if your
plan allows.
Is physiotherapy or occupational therapy covered by MSP?
BC MSP offers partial coverage for individuals on Premium Assistance. Please ask our
front desk if you qualify.
How do I book an appointment?
You can book online, call, or email us. Early morning and evening appointments are
available to fit your schedule.
What should I bring to my first appointment?
Bring your:
Referral or claim number (if applicable)
Medical reports or imaging (if available)
Comfortable clothing for movement-based assessments
What is your cancellation policy?
We require 24 hours’ notice for cancellations to avoid a fee, as it allows us to
accommodate other clients in need.